High-quality standards must be reflected throughout the full continuum of services and supports for people with intellectual and other developmental disabilities and within the work environment of the people who support them. Quality is reflected in high levels of personal satisfaction with life situations andevidenced by measurable outcomes and a continuous improvement process. Person-centered service planning and delivery, community inclusion, protection, and safety are an essential part of The Arc New York’s core values
It is the Position of The Arc New York that quality supports and services can be enhanced when the following occur:
- Quality is defined by the person and their support network.
- The person, their family, and their support network, drive the design of the supports and ensure that these supports are available in the person’s home community.
- Providers respect the rights, dignity and privacy of people and provide supports in the least restrictive manner.
- People and their support network have the ability to explore options and make informed decisions.
- Supports are person-centered and reflect an integrated process regardless of the person’s diagnosis and build upon the person’s strengths and talents in a positive manner.
- Appropriate levels of resources are offered to the person, to include quality staffing and a broad array of supports, in a timely fashion.
- Providers of supports and services must be in compliance with all regulatory authorities.